Warranty
Backed for life — and here's exactly what that covers.
Lifetime
System dry parts
All mechanical and non-consumable components that don't come into direct contact with water.
5 years
Control valve, circuit board and filtration media
Against defects in materials and workmanship under normal operating conditions.
1 year
Labor
Labor-related issues arising from the original installation, for one year from the date of purchase.
The whole table, nothing hidden
| Component | Coverage |
|---|---|
| Ceramic discs (rotary valves) | Lifetime |
| Storage tanks | Lifetime |
| Media tanks | Lifetime |
| System dry parts | Lifetime |
| Control valves | 5 years |
| Filtration media | 5 years |
| Circuit board | 5 years |
| Reverse osmosis systems | 1 year |
| Installation labor | 1 year |
Coverage applies to the original purchaser. Replacement parts are covered for the remainder of the original period and must be fitted by a Truelson-approved technician.
Questions to ask any companyWhat isn't covered
- • Misuse, abuse, neglect or accidents
- • Improper installation or unauthorized repairs
- • Acts of nature — including flooding, hurricanes and storm damage
- • Water conditions that foul filters, resins or membranes
- • Unauthorized modifications to the system
Maintenance, honestly
- Check the salt
- Look in the brine tank monthly at first, then every two to three months. Low? Pour a bag straight on top.
- Change RO filters annually
- Once a year on the tank system. Tankless cartridges are a quick swap you can do by hand.
- Leave the bypass accessible
- If a plumber ever needs to work on your house, reaching the bypass saves everyone time.
- Call us first
- Unauthorized repairs void coverage. If something seems off, it's usually a setting, not a fault.
Warranty questions
What does 'lifetime' actually mean here?
It applies to the original purchaser, for as long as you own the system: the tanks, the ceramic discs in the valve, and the dry parts that never touch water.
Why is the control valve 5 years and not lifetime?
The ceramic discs inside it are lifetime — those are the wearing part. The valve body's electronics and moving assembly carry 5 years, which is the manufacturer's backing.
Is labor covered after the first year?
The parts warranty continues, but labor for a component replacement isn't included after year one.
How do I make a claim?
Call us at (727) 555-0142 or email sales@truelsonwatertreatment.com. You'll need proof of purchase and your installation documentation.